Frequently Asked Questions

Orders are processed as soon as possible and usually within 2 business days. In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and dispatch your order promptly. Any exceptional delays will be advised on the website and by email.

You will receive an email confirming dispatch.

We provide free shipping on every order, regardless of order value or quantity.

You can see a detailed breakdown of our shipping options on our Shipping Policy Page.

To track your order, simply visit our Tracking Page and enter your order number and email address.

You can also enter the tracking number we sent you in the dispatch confirmation email.

The payment methods that we accept include:

Visa, American Express, Maestro, MasterCard

Our Carrier (Royal Mail) is experiencing occasional delays on orders. Please allow up to a one day delay for your order to be delivered.

If you are experiencing issues with your order, please contact us.

If your product breaks within 1 year of purchase, we'll send you a new one completely free of charge.

Please visit our Warranty Page to see if you're eligible to submit a request.

All cancellation & Adjustment requests must be made within 12 hours. Once you've received the e-mail stating your order has shipped, it can no longer be canceled.